Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Nashua (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

An automotive parts retailer in Nashua is seeking a Retail Service Specialist to support store management and enhance customer service. The ideal candidate will excel in leading a team, ensuring operational efficiency, and processing customer transactions. Strong communication skills, retail sales experience, and the ability to obtain RSS Certification are essential. Bilingual candidates are encouraged to apply. The position offers competitive wages and various benefits, including health insurance and growth opportunities.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Support Store Manager and Assistant Managers in sales and operations.
• Lead team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure efficient processing of orders and customer returns.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish is highly desired)

Education

Ability to obtain RSS Certification

ASE Certification

Job description

An automotive parts retailer in Nashua is seeking a Retail Service Specialist to support store management and enhance customer service. The ideal candidate will excel in leading a team, ensuring operational efficiency, and processing customer transactions. Strong communication skills, retail sales experience, and the ability to obtain RSS Certification are essential. Bilingual candidates are encouraged to apply. The position offers competitive wages and various benefits, including health insurance and growth opportunities.