Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Health/Wellbeing Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Kentucky is seeking a Retail Service Specialist to support store operations and team management. The role involves leading the team in providing exceptional customer service and handling store operations in the absence of management. Ideal candidates will have strong communication skills, the ability to obtain RSS Certification, and preferably retail experience in auto parts. Bilingual applicants, particularly in Spanish, are highly encouraged to apply. Competitive pay and benefits are offered.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience, especially in auto parts, is preferred.
• Knowledge of automotive systems and repairs is a plus.
• ASE Certification is desirable.
• Bilingual candidates, especially in Spanish, are encouraged to apply.

Responsibilities

• Support Store Manager and Assistant Managers in sales and operations.
• Lead store team in customer service.
• Supervise customer service levels.
• Ensure timely processing of orders and returns.
• Perform opening and closing duties securely.
• Communicate team messages and delegate tasks.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

A leading auto parts retailer in Kentucky is seeking a Retail Service Specialist to support store operations and team management. The role involves leading the team in providing exceptional customer service and handling store operations in the absence of management. Ideal candidates will have strong communication skills, the ability to obtain RSS Certification, and preferably retail experience in auto parts. Bilingual applicants, particularly in Spanish, are highly encouraged to apply. Competitive pay and benefits are offered.