Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Bellingham (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Bellingham, Massachusetts. In this role, you will lead the store team in providing exceptional customer service and manage store operations. The position requires strong communication skills, the ability to obtain RSS Certification, and retail experience, preferably in auto parts.

O'Reilly values career growth and offers competitive wages, paid time off, and various benefits including medical, dental, and vision insurance.

Qualifications

• Strong communication skills required.
• Retail sales experience is preferred.
• Knowledge of automotive systems and repairs is desirable.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of orders and customer communications.
• Handle returns and exchanges effectively.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages

Education

Ability to obtain RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Bellingham, Massachusetts. In this role, you will lead the store team in providing exceptional customer service and manage store operations. The position requires strong communication skills, the ability to obtain RSS Certification, and retail experience, preferably in auto parts.

O'Reilly values career growth and offers competitive wages, paid time off, and various benefits including medical, dental, and vision insurance.