Auto Parts Retail Lead & Customer Experience

O'Reilly Auto Parts; Salem (VA); On-site; USD 17,591 - 25,347; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Salem, Virginia is seeking a Retail Service Specialist to support customer service and store operations. In this role, you will lead the team in delivering excellent service while managing your responsibilities effectively in the absence of store management.

The position offers competitive wages along with benefits such as paid time off, 401k with employer contributions, and medical insurance. Ideal candidates will have strong communication skills and retail experience, preferably in auto parts.

Qualifications

• Communication skills are essential for interacting with customers.
• Certification in Retail Service is required.
• Previous experience in retail sales is preferred.

Responsibilities

• Support the Store Manager and Assistant Managers.
• Lead the team in customer service excellence.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts in Salem, Virginia is seeking a Retail Service Specialist to support customer service and store operations. In this role, you will lead the team in delivering excellent service while managing your responsibilities effectively in the absence of store management.

The position offers competitive wages along with benefits such as paid time off, 401k with employer contributions, and medical insurance. Ideal candidates will have strong communication skills and retail experience, preferably in auto parts.