Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Boxborough (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Boxborough, Massachusetts, responsible for supporting the Store Manager and Assistant Managers in sales, customer service, and store operations. Key duties include leading the store team in providing excellent customer service and managing shift responsibilities in their absence.

Candidates should possess strong communication skills and the ability to obtain RSS Certification. The position offers competitive wages, benefits including PTO, stock purchase plans, and opportunities for career growth within a thriving company.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely handling of buy online/ship to store transfers.
• Process retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Boxborough, Massachusetts, responsible for supporting the Store Manager and Assistant Managers in sales, customer service, and store operations. Key duties include leading the store team in providing excellent customer service and managing shift responsibilities in their absence.

Candidates should possess strong communication skills and the ability to obtain RSS Certification. The position offers competitive wages, benefits including PTO, stock purchase plans, and opportunities for career growth within a thriving company.