Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Edmonds (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Medical, Dental, Vision Insurance

Tuition Educational Assistance Programs

401k with Employer Contributions

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Edmonds, WA. This role supports the Store Manager and Assistant Managers in sales and customer service, with responsibilities including shift management, team leadership, and ensuring excellent customer interactions.

Qualified candidates should demonstrate strong communication skills, retail experience, and a knowledge of automotive systems. O'Reilly offers competitive wages, comprehensive benefits, and opportunities for career growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts is preferred.
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure merchandise invoiced before leaving the store.
• Perform opening/closing duties for the store.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Edmonds, WA. This role supports the Store Manager and Assistant Managers in sales and customer service, with responsibilities including shift management, team leadership, and ensuring excellent customer interactions.

Qualified candidates should demonstrate strong communication skills, retail experience, and a knowledge of automotive systems. O'Reilly offers competitive wages, comprehensive benefits, and opportunities for career growth.