Shift Lead – Auto Parts Retail & Service

O'Reilly Auto Parts; Greenfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Stock purchase plan

401(k) with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Paid time off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role will also assume shift management duties when managers are absent, ensuring efficient execution of store procedures.

We value strong communication skills and RSS certification; bilingual abilities are a plus. This full‑time position offers competitive wages, benefits, and opportunities for career growth at our Greenfield, MA location.

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs such as related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely, and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently, issue refunds accurately using the correct payment methods, and stage returned merchandise in the returns area correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, obtain approval for changes/deviations from management, and clock in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking and securing delivery vehicles parked in the designated secure area.
• Perform any other duties as assigned.

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role will also assume shift management duties when managers are absent, ensuring efficient execution of store procedures.

We value strong communication skills and RSS certification; bilingual abilities are a plus. This full‑time position offers competitive wages, benefits, and opportunities for career growth at our Greenfield, MA location.