Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Fitchburg (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Fitchburg, Massachusetts, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. The role involves supervising team members, processing orders, and managing store operations effectively.

The ideal candidate should possess strong communication skills, and retail sales experience is preferred. Our competitive compensation package includes paid time off, medical benefits, and opportunities for career growth.

Qualifications

• Strong communication skills are essential for customer interactions.
• Ability to obtain RSS certification is necessary.

Responsibilities

• Lead team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure all buy online/ship to store orders are processed promptly.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

High school diploma or equivalent

Job description

O'Reilly Auto Parts in Fitchburg, Massachusetts, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. The role involves supervising team members, processing orders, and managing store operations effectively.

The ideal candidate should possess strong communication skills, and retail sales experience is preferred. Our competitive compensation package includes paid time off, medical benefits, and opportunities for career growth.