Shift Lead - Retail Service (Auto Parts)

O'Reilly Auto Parts; Middletown (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager with sales, service, and store operations. The role may assume shift management in the manager's absence.

Bilingual candidates are encouraged to apply and roles include handling returns, processing orders, and ensuring proper merchandising and security procedures. Requirements include strong communication skills and RSS certification, with preferred experience in auto parts retail and knowledge of automotive

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts (desired).
• Automotive systems and repair knowledge (desired).
• ASE Certification (desired).

Responsibilities

• Lead store team in delivering excellent customer service.
• Oversee customer service levels in showroom and programs.
• Handle store opening/closing duties and cash handling.
• Ensure all orders and transfers are processed per procedure.

Skills

Strong communication

RSS Certification

Education

ASE Certification

RSS Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager with sales, service, and store operations. The role may assume shift management in the manager's absence.

Bilingual candidates are encouraged to apply and roles include handling returns, processing orders, and ensuring proper merchandising and security procedures. Requirements include strong communication skills and RSS certification, with preferred experience in auto parts retail and knowledge of automotive