Shift Lead: Retail Service Specialist

O'Reilly Auto Parts; Mayfield (KY); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

401k with employer contributions

Medical/Dental/Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and coaching team members to execute service programs.

Bilingual candidates are encouraged to apply, with preferred experience in auto parts retail and knowledge of automotive systems.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy-compliant calls and transactions.
• Process buy online/ship to store, hub transfers, and DC add orders; notify customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and coaching team members to execute service programs.

Bilingual candidates are encouraged to apply, with preferred experience in auto parts retail and knowledge of automotive systems.