Shift Lead: Retail & Pharmacy Ops, Customer Experience

Walgreens; Metropolis (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Metropolis, IL seeks a Customer Experience and Operations team member to greet customers, assist with products, and ensure a positive store experience while modeling service best practices.

Responsibilities include holding store keys, assisting with vendor deliveries, processing sales, pricing, inventory, displays, and basic bookkeeping; contribute to clean, compliant store operations. Fluency in English required and prior leadership experience preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Hold store keys and open/close the store without management when needed.
• Assist with vendor ordering and backdoor access for deliveries.
• Process sales on the cash register, address pricing and scanning issues.
• Review order exceptions and support returns and reverse logistics.
• Maintain inventory counts and accurate shelf labeling.
• Support displays, pricing changes, and basic store upkeep.
• Ensure compliance with laws for regulated products.
• Provide customer service and resolve issues.

Skills

Leadership/Supervision

English fluency

Job description

Walgreens in Metropolis, IL seeks a Customer Experience and Operations team member to greet customers, assist with products, and ensure a positive store experience while modeling service best practices.

Responsibilities include holding store keys, assisting with vendor deliveries, processing sales, pricing, inventory, displays, and basic bookkeeping; contribute to clean, compliant store operations. Fluency in English required and prior leadership experience preferred.