Shift Lead: Customer Experience & Store Operations

Walgreens; Spring Grove (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Illinois – Spring Grove is seeking a storefront associate to support opening and closing routines, handle cash and ensure floor and stockroom readiness for the workday.

The role emphasizes delivering a distinctive customer experience, assisting with inventory, pricing, and store maintenance while adhering to policies and procedures. Excellent English communication and prior retail exposure are valued.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver a distinctive experience.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Illinois – Spring Grove is seeking a storefront associate to support opening and closing routines, handle cash and ensure floor and stockroom readiness for the workday.

The role emphasizes delivering a distinctive customer experience, assisting with inventory, pricing, and store maintenance while adhering to policies and procedures. Excellent English communication and prior retail exposure are valued.