Shift Lead - Store Operations & Customer Experience

Walgreens; Glenview (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a role focused on customer experience and operations in Illinois. The associate will open/close the store in the absence of management, handle cash and register duties, assist customers, and maintain inventory and merchandising standards.

The position emphasizes delivering a distinctive service experience and teamwork. Responsibilities include operating the register accurately, processing returns and refunds, and supporting back-door vendor deliveries and stock control as

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Experience with inventory control is preferred.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Process returns, voids, refunds, and cash drops; manage cash register transactions.
• Deliver a distinctive customer experience and assist customers with products and services.
• Engage with customers, answer questions, resolve issues to ensure satisfaction.
• Assist with pricing, merchandising, stock rotation, and basic store upkeep.

Skills

Leadership experience

Customer service

English fluency

Inventory control

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a role focused on customer experience and operations in Illinois. The associate will open/close the store in the absence of management, handle cash and register duties, assist customers, and maintain inventory and merchandising standards.

The position emphasizes delivering a distinctive service experience and teamwork. Responsibilities include operating the register accurately, processing returns and refunds, and supporting back-door vendor deliveries and stock control as