Shift Lead - Retail Leadership & Customer Experience

Walgreens; Kewanee (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Illinois is seeking a role focused on customer experience and store operations. The position involves opening and closing the store when management is absent, handling cash, returns, and vendor coordination, and ensuring a high-quality customer service experience throughout the shift.

The role requires at least one year of leadership or supervisory experience, fluency in English, and a preference for knowledge of inventory control.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Maintains accurate inventory counts and helps with pricing, promotions, and display resets.

Skills

Leadership experience

Inventory control

Education

PTCB certification or pharmacy license

Job description

Walgreens in Illinois is seeking a role focused on customer experience and store operations. The position involves opening and closing the store when management is absent, handling cash, returns, and vendor coordination, and ensuring a high-quality customer service experience throughout the shift.

The role requires at least one year of leadership or supervisory experience, fluency in English, and a preference for knowledge of inventory control.