Shift Lead — Retail Ops & Customer Experience

Walgreens; Vienna (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Vienna, VA is seeking a capable team member to open and close the store in the absence of management, manage cash handling, and prepare the floor and stock room for the day. You will assist with deliveries and ensure accurate sales records at the register.

You will engage customers, resolve questions, and model excellent service while supporting inventory, pricing, and displays to drive a positive shopping experience. Experience preferred, English fluency required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control (preferred).

Responsibilities

• Opens and closes the store in the absence of management.
• Handles product returns, refunds, cash drops, and daily cash handling.
• Delivers a distinctive customer experience and assists customers with products and services.
• Supports warehouse, vendor deliveries, pricing and displays as required.
• Maintains accurate inventory and adheres to policies.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification

Pharmacy license

Tools

Store systems

Job description

Walgreens in Vienna, VA is seeking a capable team member to open and close the store in the absence of management, manage cash handling, and prepare the floor and stock room for the day. You will assist with deliveries and ensure accurate sales records at the register.

You will engage customers, resolve questions, and model excellent service while supporting inventory, pricing, and displays to drive a positive shopping experience. Experience preferred, English fluency required.