Shift Lead — Customer Experience & Operations

Walgreens; Fairlawn (OH); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash and ensuring floor and stock room readiness. You will assist with vendor deliveries, maintain cash registers, and deliver a distinctive customer experience while upholding pricing accuracy and store compliance.

The role emphasizes engaging customers, coaching peers on service best practices, and supporting store operations and inventory controls in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer (disability/veterans).

Responsibilities

• Open/close store in absence of management; handle cash and ensure readiness of floor and stock room.
• Process returns, refunds, cash drops, and provide change.
• Engage customers and deliver a distinctive customer experience.
• Provide coaching to team members on customer service best practices.
• Assist with vendor deliveries and backroom operations.
• Maintain accurate cash registers and pricing, and ensure compliance with regulations.

Skills

Leadership experience

Education

PTCB certification / Pharmacy license

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash and ensuring floor and stock room readiness. You will assist with vendor deliveries, maintain cash registers, and deliver a distinctive customer experience while upholding pricing accuracy and store compliance.

The role emphasizes engaging customers, coaching peers on service best practices, and supporting store operations and inventory controls in a fast-paced retail environment.