Shift Lead: Customer Experience & Operations

Walgreens; Roanoke (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Roanoke, VA is seeking a customer-focused team member to open and close the store when management is not present, handle cash and transactions, and ensure the floor and stock room are ready for business. You will also assist with deliveries, returns, and customer service to deliver a distinctive Walgreens experience.

The role emphasizes engaging customers, maintaining pricing accuracy, and supporting displays and general store operations while following store policies and local

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is not present, including required system start-ups and cash handling.
• Handle returns, refunds, cash drops, and ensure cash registers balance.
• Provide excellent customer service and create a distinctive customer experience.
• Assist with vendor deliveries, store resets, and inventory management.
• Maintain store cleanliness, pricing, and signage in accordance with policies.
• Support pharmacy window operations as requested.

Skills

Leadership experience

English fluency

Job description

Walgreens in Roanoke, VA is seeking a customer-focused team member to open and close the store when management is not present, handle cash and transactions, and ensure the floor and stock room are ready for business. You will also assist with deliveries, returns, and customer service to deliver a distinctive Walgreens experience.

The role emphasizes engaging customers, maintaining pricing accuracy, and supporting displays and general store operations while following store policies and local