Shift Lead: Retail Ops & Customer Experience

Walgreens; Mishawaka (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Mishawaka, Indiana is seeking a dedicated team member to help operate the store when management is not present. You will handle opening and closing duties, cash handling, and ensure the floor and stock room are prepared for daily business.

You will engage customers, resolve questions, and maintain accurate pricing, inventory, and storefront presentation while supporting a friendly, efficient shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness for business.
• Process returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive customer experience and assist customers with products and services.
• Assist with vendor deliveries and backdoor access as needed by management.

Skills

Leadership experience

English fluency

Education

PTCB certification or state pharmacy license

Tools

Store systems

Job description

Walgreens in Mishawaka, Indiana is seeking a dedicated team member to help operate the store when management is not present. You will handle opening and closing duties, cash handling, and ensure the floor and stock room are prepared for daily business.

You will engage customers, resolve questions, and maintain accurate pricing, inventory, and storefront presentation while supporting a friendly, efficient shopping experience.