Store Shift Lead: Customer Experience & Operations

Walgreens; Franklin (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member in Indiana to lead store operations when management is absent, handle cash and customer transactions, and assist with inventory and pricing tasks. You will engage customers and ensure a positive shopping experience while supporting team members with daily tasks.

The role emphasizes leadership, accurate cash handling, and delivering Walgreens service traits through proactive assistance and courtesy.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle required cash operations.
• Complete returns, refunds, voids, cash drops, and provide change as needed to registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers, greet and assist with products and services; resolve issues to ensure positivity.
• Assist with inventory accuracy, pricing updates, and store displays as directed by management.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a capable team member in Indiana to lead store operations when management is absent, handle cash and customer transactions, and assist with inventory and pricing tasks. You will engage customers and ensure a positive shopping experience while supporting team members with daily tasks.

The role emphasizes leadership, accurate cash handling, and delivering Walgreens service traits through proactive assistance and courtesy.