Shift Lead: Customer Experience & Store Ops

Walgreens; Jeffersonville (IN); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Indiana is seeking team members to support store operations and customer service. Responsibilities include opening/closing the store in the absence of management, handling cash, processing returns and refunds, and ensuring the floor and stock room are ready for business.

You will interact with customers, help locate products, and maintain pricing and displays. The role emphasizes delivering a friendly, proactive customer experience, accurate inventory, and collaboration with the

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure satisfaction.
• Maintains accurate inventory counts and pricing signage; supports displays and backroom organization.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Indiana is seeking team members to support store operations and customer service. Responsibilities include opening/closing the store in the absence of management, handling cash, processing returns and refunds, and ensuring the floor and stock room are ready for business.

You will interact with customers, help locate products, and maintain pricing and displays. The role emphasizes delivering a friendly, proactive customer experience, accurate inventory, and collaboration with the