Shift Lead: Retail Ops & Customer Experience

S&G Stores; Fowlerville (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the store manager, helping the store operate efficiently and in compliance with laws and Company policies while maximizing sales and safeguarding assets.

The role includes leading customer service, enforcing policies, maintaining a clean and merchandised store, handling transactions, responding to emergencies, and coordinating merchandising programs to drive profitability.

Qualifications

• Retail experience required.
• Customer service experience required.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card-based transactions with efficiency and integrity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, including maintaining plan-o-gram integrity and sign placement.
• Monitors store activities to ensure transactions are taking place in the proper manner.
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.

Skills

Retail experience

Customer service

Job description

S&G Stores is seeking a Shift Lead to support the store manager, helping the store operate efficiently and in compliance with laws and Company policies while maximizing sales and safeguarding assets.

The role includes leading customer service, enforcing policies, maintaining a clean and merchandised store, handling transactions, responding to emergencies, and coordinating merchandising programs to drive profitability.