Store Operations Lead & Customer Experience

S and G stores; Rossford (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

S and G stores is seeking an Assistant Manager to support the store manager, ensuring efficient operation, legal compliance, and achievement of sales and profit goals while protecting assets.

The role involves leading staff, maintaining a customer-focused environment, executing merchandising programs, and coaching employees to improve performance; candidates should display strong communication and supervisory abilities.

Qualifications

• High school diploma or GED required; completion of supervisory programs preferred.
• Experience leading teams and managing store operations is beneficial.
• Strong communication and customer service skills; familiarity with store tech helpful.
• Knowledge of retail processes and merchandising practices is expected.
• Ability to handle emergencies and ensure safety for customers and staff.

Responsibilities

• Provide customer service leadership and direction for the store and team.
• Ensure staff compliance with company policies and procedures.
• Maintain clean, organized store appearance and strong customer focus.
• Develop leaders, empower employees, and improve productivity.
• Execute merchandising programs and maintain plan-o-gram integrity.
• Monitor transactions, rotate foodservice items, and ensure accuracy of reports.

Skills

Leadership

Supervision

Customer service

Communication

Retail knowledge

Problem solving

Staff development

Education

High School Diploma or GED

Assistant Store Manager Training

Company training programs

Job description

S and G stores is seeking an Assistant Manager to support the store manager, ensuring efficient operation, legal compliance, and achievement of sales and profit goals while protecting assets.

The role involves leading staff, maintaining a customer-focused environment, executing merchandising programs, and coaching employees to improve performance; candidates should display strong communication and supervisory abilities.