Retail Shift Lead: Drive Service, Operations & Compliance

S&G Stores; Fenton (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the store manager; ensure efficient operations and compliance with laws and company policies; supervise staff and collaborate with the Store Manager to maximize sales and protect assets.

The role emphasizes customer service leadership, adherence to policies, maintaining a clean, organized store, and reliable handling of cash and card transactions; you will assist with merchandising, safety, and daily operations across varying shifts.

Qualifications

• Retail experience required.
• Customer service experience required.
• Able to stand for an entire shift and lift moderate weights.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card‑based transactions with efficiency and integrity.
• Responds quickly to emergencies for safety and security of customers and employees.
• Ensures merchandising and marketing programs are executed properly with plan‑o‑gram integrity and sign placement.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are fresh and rotated appropriately.

Skills

Retail experience

Customer service

Team leadership

Job description

S&G Stores is seeking a Shift Lead to support the store manager; ensure efficient operations and compliance with laws and company policies; supervise staff and collaborate with the Store Manager to maximize sales and protect assets.

The role emphasizes customer service leadership, adherence to policies, maintaining a clean, organized store, and reliable handling of cash and card transactions; you will assist with merchandising, safety, and daily operations across varying shifts.