Shift Lead: Elevate Store Ops & Customer Experience

S&G Stores; New Hudson (MI); On-site; USD 32,000 - 38,000; Full time

Job summary

S&G Stores in Michigan is seeking a Shift Lead to support the store manager, ensuring smooth operations, compliance with laws and company policies, and helping maximize sales and profits while protecting assets.

The role emphasizes customer service leadership, supervising staff, overseeing cash and card transactions, merchandising execution, and maintaining a safe, clean store environment across varying shifts, including evenings and weekends.

Qualifications

• Retail or customer service experience is required.
• Able to stand for long periods and lift up to 50 pounds.
• Willingness to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card-based transactions with efficiency and integrity.
• Responds quickly to emergencies for the safety and security of customers and employees.
• Ensures merchandising and marketing programs are executed properly, including plan-o-gram integrity and sign placement.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are rotated and removed when out of date.

Skills

Retail experience / Customer Service

Job description

S&G Stores in Michigan is seeking a Shift Lead to support the store manager, ensuring smooth operations, compliance with laws and company policies, and helping maximize sales and profits while protecting assets.

The role emphasizes customer service leadership, supervising staff, overseeing cash and card transactions, merchandising execution, and maintaining a safe, clean store environment across varying shifts, including evenings and weekends.