Shift Lead: Retail Operations & Customer Experience

Walgreens; San Mateo (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens in San Mateo, CA is seeking a retail associate with leadership responsibilities to open/close the store when management is not present. You will manage cash, assist customers, and ensure floor and stock room readiness for the business day.

Responsibilities include handling returns and refunds, operating cash registers, and delivering a high‑quality customer experience. Prior supervisory or key holder experience is preferred; bilingual skills are a plus.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required systems start‑ups and cash handling.
• Complete product returns, order voids, refunds, cash drops to the safe, and provide change.
• Engage customers to deliver a distinctive and delightful experience.

Skills

Leadership

Customer service

Job description

Walgreens in San Mateo, CA is seeking a retail associate with leadership responsibilities to open/close the store when management is not present. You will manage cash, assist customers, and ensure floor and stock room readiness for the business day.

Responsibilities include handling returns and refunds, operating cash registers, and delivering a high‑quality customer experience. Prior supervisory or key holder experience is preferred; bilingual skills are a plus.