Shift Lead: Store Ops & Customer Experience

Walgreens; San Pablo (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in San Pablo seeks a motivated team member to support store operations, customer service, and cash handling. You will open and close the store in the absence of store management, manage deliveries through backdoor access, and help ensure accurate pricing and inventory.

You will engage customers, resolve issues, assist with vendor orders, and support display resets, pricing tasks, and basic bookkeeping.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer statement applies.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues.
• Coaches team members on store procedures and customer service best practices.
• Handles vendor deliveries, order reviews, and backroom coordination.
• Maintains accurate inventory counts and price changes; ensures proper signage.
• Performs basic bookkeeping, cash counts, and daily ledger tasks as needed.

Skills

English fluency

Store operations knowledge

Leadership experience

Education

PTCB certification or pharmacy license (state)

Tools

POS systems

Cash handling software

Job description

Walgreens in San Pablo seeks a motivated team member to support store operations, customer service, and cash handling. You will open and close the store in the absence of store management, manage deliveries through backdoor access, and help ensure accurate pricing and inventory.

You will engage customers, resolve issues, assist with vendor orders, and support display resets, pricing tasks, and basic bookkeeping.