Store Shift Lead: Customer Experience & Operations

Walgreens; Berkeley (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Walgreens in Berkeley, CA seeks a capable team member to help open and close the store in the absence of management, handle cash and refunds, and assist customers with products and services. You will support inventory accuracy, price changes, and vendor deliveries while ensuring a clean, compliant store environment.

This role requires at least one year in a leadership or retail key holder role and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start‑ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Greets customers and assists with products and services to ensure a positive experience.
• Models customer service best practices and Walgreens service traits for the team.
• Holds store keys to open/close without management and coaches others in vendor deliveries.
• Maintains accurate inventory counts and ensures pricing and signage are correct.
• Assists with bookkeeping activities, storefront maintenance, and displays as needed.
• Ensures compliance with state/local laws on regulated products.

Skills

Customer service

Leadership

Cash handling

Communication

Tools

POS system

Job description

Walgreens in Berkeley, CA seeks a capable team member to help open and close the store in the absence of management, handle cash and refunds, and assist customers with products and services. You will support inventory accuracy, price changes, and vendor deliveries while ensuring a clean, compliant store environment.

This role requires at least one year in a leadership or retail key holder role and fluency in English.