Shift Lead: Customer Experience & Store Operations

Walgreens; Mill Valley (CA); On-site; USD 26,174 - 30,307; Full time

Job summary

Walgreens in Mill Valley, CA seeks a store leader to open and close the store in the absence of management, handle cash and ensure floor and stockroom readiness for the day. You will engage customers, resolve issues, and model excellent service to create a distinctive shopper experience.

This role requires at least one year of leadership or key-holder experience and fluency in English. You will coach team members, assist with inventory, pricing, and store maintenance while complying with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes returns, voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Coaches team members on service best practices and store operations.
• Maintains inventory counts, pricing, signage, and basic department upkeep.
• Ensures compliance with state/local laws regarding regulated products and safety.

Skills

Leadership

Cash handling

Customer service

English fluent

Team coaching

Tools

POS system

Store systems

Job description

Walgreens in Mill Valley, CA seeks a store leader to open and close the store in the absence of management, handle cash and ensure floor and stockroom readiness for the day. You will engage customers, resolve issues, and model excellent service to create a distinctive shopper experience.

This role requires at least one year of leadership or key-holder experience and fluency in English. You will coach team members, assist with inventory, pricing, and store maintenance while complying with