Shift Lead: Retail Operations & Customer Experience

African American Talent; Kokomo (IN); Hybride; USD 23 000 - 30 000; Plein temps

Résumé du poste

African American Talent is seeking a store associate to open and close the store, manage cash handling, and ensure the floor and stock room are ready for business. You will greet customers, assist with products, and model an exceptionally welcoming shopping experience, following established service traits.

The role includes supporting pricing, displays, inventory accuracy, and vendor deliveries when management is absent, while maintaining a clean, compliant, and safe store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsabilités

• Opens and closes the store, handles required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure a positive experience.
• Assists with inventory, pricing, displays, and stockroom organization.
• Maintains store cleanliness and order, including back door access for deliveries.
• Supports ordering, vendor deliveries, and reverse logistics when needed.
• Ensures compliance with policies, regulations, and safety procedures.

Connaissances

Leadership experience

Retail knowledge

Customer service

English fluency

Inventory control

Cash handling

Outils

POS systems

Store equipment

Description du poste

African American Talent is seeking a store associate to open and close the store, manage cash handling, and ensure the floor and stock room are ready for business. You will greet customers, assist with products, and model an exceptionally welcoming shopping experience, following established service traits.

The role includes supporting pricing, displays, inventory accuracy, and vendor deliveries when management is absent, while maintaining a clean, compliant, and safe store environment.