Shift Lead: Customer Experience & Store Ops

African American Talent; City of Albany (NY); Vor Ort; USD 25.000 - 32.000; Vollzeit

Zusammenfassung

African American Talent is seeking a front-line store team member in Albany, NY. You will open/close the store in the absence of management, handle cash, process returns, and ensure floor and stock room readiness for business hours.

You will deliver a distinctive customer experience, assist customers proactively, and support pricing, inventory, and back-office tasks with accuracy and courtesy.

Qualifikationen

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is preferred.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Aufgaben

• Open and close the store in the absence of management, including cash handling and ensuring readiness for business.
• Complete product returns, refunds, and cash drops to the safe; provide change as needed.
• Models a distinctive and delightful customer experience for shoppers.
• Assist with customer engagement and service excellence across all store areas.

Kenntnisse

Leadership

Cash handling

Customer service

POS system

English proficiency

Tools

POS System

Jobbeschreibung

African American Talent is seeking a front-line store team member in Albany, NY. You will open/close the store in the absence of management, handle cash, process returns, and ensure floor and stock room readiness for business hours.

You will deliver a distinctive customer experience, assist customers proactively, and support pricing, inventory, and back-office tasks with accuracy and courtesy.