Shift Lead: Retail Operations & Customer Experience

Walgreens Co.; Deerfield (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to operate with independence when management is unavailable, handling opening/closing procedures, cash handling and basic store operations. The role emphasizes delivering excellent customer service and managing inventory with accuracy.

Responsibilities include engaging customers, processing returns and refunds, and supporting vendor deliveries while maintaining compliant pricing and signage.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and ensures floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and pricing signage; handles backdoor/vendor deliveries as needed.

Skills

Leadership

Cash handling

Customer service

Store operations

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens Co. is seeking a capable team member to operate with independence when management is unavailable, handling opening/closing procedures, cash handling and basic store operations. The role emphasizes delivering excellent customer service and managing inventory with accuracy.

Responsibilities include engaging customers, processing returns and refunds, and supporting vendor deliveries while maintaining compliant pricing and signage.