Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Rockport (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to operate the store in the absence of management, handling openings, closings, cash handling, backroom coordination, and ensuring readiness for business. You will engage customers, assist with products and services, and uphold Walgreens service standards.

You will also manage inventory and pricing tasks, participate in displays, assist with vendor deliveries, and support basic bookkeeping to maintain accurate records and compliant operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems startup and cash handling.
• Completes product returns, refunds, and cash drops; provides change to cash registers.
• Greet customers and assist with products and services to ensure a positive experience.
• Models customer service best practices and proactively assists customers.
• Maintains accurate inventory counts and price changes, signage, and displays.
• Supports backroom operations, stockroom organization, and vendor deliveries.
• Assists with bookkeeping activities, including cash reports and ledgers.

Skills

Leadership experience

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens Co. is seeking a capable team member to operate the store in the absence of management, handling openings, closings, cash handling, backroom coordination, and ensuring readiness for business. You will engage customers, assist with products and services, and uphold Walgreens service standards.

You will also manage inventory and pricing tasks, participate in displays, assist with vendor deliveries, and support basic bookkeeping to maintain accurate records and compliant operations.