Shift Lead: Retail Ops & Customer Experience

Walgreens Co.; Colorado Springs (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to open and close the store when management is not present. You will handle cash, assist customers, and ensure front-end operations run smoothly.

Responsibilities include processing returns, handling refunds, and coaching others on delivering a friendly, helpful customer experience. This role emphasizes accuracy, compliance, and proactive service in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.
• Able to operate cash handling and POS systems.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, refunds, and cash handling as needed.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Customer service

Education

PTCB certification or Pharmacy license

Job description

Walgreens Co. is seeking a capable team member to open and close the store when management is not present. You will handle cash, assist customers, and ensure front-end operations run smoothly.

Responsibilities include processing returns, handling refunds, and coaching others on delivering a friendly, helpful customer experience. This role emphasizes accuracy, compliance, and proactive service in a fast-paced retail environment.