Shift Lead: Customer Experience & Store Operations

Walgreens Co.; The Villages (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a dedicated team member to open and close the store when management is unavailable, handle cash procedures, and assist with daily operations. You will engage customers, resolve issues, and model Walgreens’ service standards to deliver a memorable shopping experience.

This role supports pricing, inventory accuracy, and teamwork across departments, ensuring compliance with all policies. The position starts with a focus on customer service and operational excellence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash procedures.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience and models service best practices.
• Supports pricing, merchandising, and stock organization, including backroom and shelf replenishment.

Skills

Leadership

Customer service

Cash handling

Team instruction

Education

High school diploma or equivalent

Tools

POS system

Job description

Walgreens Co. is seeking a dedicated team member to open and close the store when management is unavailable, handle cash procedures, and assist with daily operations. You will engage customers, resolve issues, and model Walgreens’ service standards to deliver a memorable shopping experience.

This role supports pricing, inventory accuracy, and teamwork across departments, ensuring compliance with all policies. The position starts with a focus on customer service and operational excellence.