Shift Lead: Retail Operations & Customer Experience

Walgreens; Visalia (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, handle cash operations, and ensure shelves and backstock are ready for business. The role emphasizes delivering a distinctive customer experience and assisting customers with products and services.

You will model best practices for customer service, greet shoppers, resolve issues, and collaborate with management to maintain store standards and pricing accuracy.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers and patients by greeting them and assisting with products and services, resolving issues to ensure a positive experience.
• Liaises between management and team members when store management is not present.
• Ensures store cleanlines, stockroom organization, and pricing signage are maintained.

Skills

Leadership experience

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, handle cash operations, and ensure shelves and backstock are ready for business. The role emphasizes delivering a distinctive customer experience and assisting customers with products and services.

You will model best practices for customer service, greet shoppers, resolve issues, and collaborate with management to maintain store standards and pricing accuracy.