Shift Lead: Restaurant Ops & Guest Experience

Sonic Drive-In; Frederick (MD); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to support the General Manager/Operating Partner in leading the drive-in’s operations and staff during assigned shifts. This role requires effective leadership, guest-service focus, and adherence to restaurant policies and safety standards.

Key duties include training and supervising employees, optimizing staffing, and ensuring compliance with labor laws while maintaining quality, efficiency, and cost controls during openings and closings.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escalate employee issues/concerns.
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing areas, cleaning equipment, and disposing grease.
• Regular attendance.

Skills

Restaurant management experience

Staff coaching and leadership

Communication skills

Problem-solving

Time-management

Conflict-resolution

Knowledge of labor laws

Job description

Sonic Drive-In is seeking an Assistant Manager to support the General Manager/Operating Partner in leading the drive-in’s operations and staff during assigned shifts. This role requires effective leadership, guest-service focus, and adherence to restaurant policies and safety standards.

Key duties include training and supervising employees, optimizing staffing, and ensuring compliance with labor laws while maintaining quality, efficiency, and cost controls during openings and closings.