Shift Lead: Restaurant Operations & Guest Experience

Sonic Drive-In; Lexington Park (MD); Híbrido; USD 40.000 - 58.000; Jornada completa

Descripción de la vacante

Sonic Drive-In in the United States is seeking an Assistant Manager to help lead and manage drive-in operations and staff during shifts. The role focuses on delivering an exceptional guest experience while maintaining cost controls and compliance with policies and laws.

The position requires managing a team, coordinating staffing, and performing opening/closing duties. It involves ensuring cleanliness, safety, and adherence to standards in a fast-paced restaurant environment.

Formación

• Experience: at least six months of restaurant management or one year in retail management.
• Knowledge of federal, state, and local labor laws and health and safety regulations.
• Strong verbal and written communication skills.
• General restaurant or retail knowledge and ability to lead a shift.

Responsabilidades

• Train and lead drive-in employees during shift.
• Lead and manage operations to deliver an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Escalate guest and employee issues appropriately.
• Monitor labor, food, and inventory to maximize cost-control and quality.
• Maintain drive-in records and ensure policy compliance.
• Perform station duties as needed and ensure sanitation standards.

Conocimientos

Restaurant management

Staff leadership

Verbal & written communication

Problem-solving

Time-management

Conflict resolution

Basic computer literacy

Herramientas

POS systems

Descripción del empleo

Sonic Drive-In in the United States is seeking an Assistant Manager to help lead and manage drive-in operations and staff during shifts. The role focuses on delivering an exceptional guest experience while maintaining cost controls and compliance with policies and laws.

The position requires managing a team, coordinating staffing, and performing opening/closing duties. It involves ensuring cleanliness, safety, and adherence to standards in a fast-paced restaurant environment.