Shift Lead & Drive-Thru Operations Manager

Sonic Drive-In; Edgewater (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to assist with leading daily operations and staff during assigned shifts. This role requires supervising drive-in employees, managing staffing, and ensuring a high-quality guest experience.

The position involves opening/closing duties, enforcing policies, and adherence to federal, state, and local laws. Strong communication, problem-solving, and cost-control skills are essential.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escalate employee issues/concerns.
• Monitor and manage inventory and costs during shift to maximize efficiency and service quality.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and standards.
• Ensure compliance with all applicable laws.
• Perform all station duties as necessary during shift to meet operational standards.
• Regular cleaning and sanitation duties per standards.
• Regular attendance.

Skills

Leadership

Communication

Problem-solving

Time management

Multi-tasking

Decision-making

Conflict resolution

Job description

Sonic Drive-In is seeking an Assistant Manager to assist with leading daily operations and staff during assigned shifts. This role requires supervising drive-in employees, managing staffing, and ensuring a high-quality guest experience.

The position involves opening/closing duties, enforcing policies, and adherence to federal, state, and local laws. Strong communication, problem-solving, and cost-control skills are essential.