Drive-Thru Shift Leader & Operations Manager

Sonic Drive-In; Georgia; Hybrid; USD 34,000 - 42,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to help lead and manage drive-in operations and staff during assigned shifts. This role focuses on providing an optimal guest experience, coaching team members, and ensuring adherence to policies and laws.

The position requires experience supervising restaurant shifts, strong communication skills, and the ability to manage staffing, openings/closings, and daily records while maintaining safety and quality standards.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns during shift.
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control and quality.
• Assist with preparation and maintenance of drive-in records.
• Comply with all company policies and standards.
• Ensure compliance with all applicable laws.
• Perform all station duties as necessary during shift.
• Perform regular cleaning and sanitation duties.
• Regular attendance.

Skills

Leadership

Customer service

Communication

Problem-solving

Scheduling

Education

High school diploma

Tools

POS system

Job description

Sonic Drive-In is seeking an Assistant Manager to help lead and manage drive-in operations and staff during assigned shifts. This role focuses on providing an optimal guest experience, coaching team members, and ensuring adherence to policies and laws.

The position requires experience supervising restaurant shifts, strong communication skills, and the ability to manage staffing, openings/closings, and daily records while maintaining safety and quality standards.