Shift Lead, Park Operations

skyzone; Modesto (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Sky Zone is seeking a Part-Time Team Lead for our Operations department in California. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, enabling hands-on leadership and experience across park operations.

You will step in as needed to maintain guest satisfaction and park performance. Ideal candidates have 2+ years in operations or guest-facing roles, prior supervisory experience, and the ability to coach teams while ensuring safety and service standards.

Qualifications

• At least 18 years old.
• 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Basic proficiency with technology, including POS systems and MS Office Suite/Teams; comfortable learning new platforms.

Responsibilities

• Act as Manager on Duty (MOD) when managers are not present, ensuring safety and guest satisfaction.
• Coach and delegate to team members across departments to maintain service standards.
• Step into operational areas as needed to ensure smooth guest experiences and park operations.
• Drive guest engagement and upsell park offerings.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening/closing procedures are followed consistently.

Skills

Leadership

Guest service

Team supervision

POS systems

MS Office/Teams

Tools

POS software

Job description

Sky Zone is seeking a Part-Time Team Lead for our Operations department in California. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, enabling hands-on leadership and experience across park operations.

You will step in as needed to maintain guest satisfaction and park performance. Ideal candidates have 2+ years in operations or guest-facing roles, prior supervisory experience, and the ability to coach teams while ensuring safety and service standards.