Onsite Park Operations Lead — Part-Time

Sky Zone; Woodbridge (CT); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with company matching

Job summary

Sky Zone is seeking a Part-time Team Lead to manage daily park operations, coach team members, and ensure exceptional guest experiences. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when needed.

You will lead from the floor, drive guest engagement, enforce safety policies, and help run shifts smoothly with a hands-on, team-first mindset. The role requires on-site work evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Availability to work evenings, weekends, and holidays.
• Able to move throughout all park areas and lift a minimum of 20 pounds.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure opening/closing and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Lead rotational leadership development across Sales & Service Lead, Parties & Events Lead, and F&B & Facilities Lead.
• Oversee events, scheduling, staffing, and upsell opportunities for all party and event programs.
• Lead facilities projects to elevate the guest experience and maintain a top-tier park appearance.
• Part-time Flex Lead rotations to cover weekends and breaks as needed.

Skills

Leadership

Operations

Guest service

Sales

Safety compliance

POS systems

Microsoft Office

Microsoft Teams

Tools

POS systems

Microsoft Office

Microsoft Teams

Job description

Sky Zone is seeking a Part-time Team Lead to manage daily park operations, coach team members, and ensure exceptional guest experiences. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when needed.

You will lead from the floor, drive guest engagement, enforce safety policies, and help run shifts smoothly with a hands-on, team-first mindset. The role requires on-site work evenings, weekends, and holidays.