Shift Lead & Operations Coach

Walgreens; Gastonia (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable Team Lead to manage store operations in the absence of management, handle daily cash tasks, and ensure outstanding customer service. You will support merchandising, pricing, and stock rotation while maintaining inventory accuracy and a clean, welcoming store environment.

The role emphasizes leadership, cash handling, and frontline service with a focus on friendly, proactive customer care and compliance with company policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including system start-ups and cash handling.
• Complete returns, voids, refunds, cash drops to the safe, and provide change to cash registers.
• Deliver a distinctive and delightful customer experience.
• Engage customers and assist with products and services, resolving issues for a positive experience.
• Hold store keys to open/close without management as necessary and assist with vendor deliveries.
• Register all sales accurately, including price verifications and voids, and document errors.
• Assist with merchandising, pricing, displays, and stock rotation to support sales.
• Maintain accurate inventory counts and store cleanliness; manage signage and basic maintenance.

Skills

Customer service

Leadership

Retail experience

English fluency

Education

High school diploma

Tools

POS system

Cash handling

Job description

Walgreens is seeking a capable Team Lead to manage store operations in the absence of management, handle daily cash tasks, and ensure outstanding customer service. You will support merchandising, pricing, and stock rotation while maintaining inventory accuracy and a clean, welcoming store environment.

The role emphasizes leadership, cash handling, and frontline service with a focus on friendly, proactive customer care and compliance with company policies.