Shift Lead: Retail Operations & Customer Experience

Walgreens; Castle Rock (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a dependable team member to support store operations, customer service, and cash handling. This role opens and closes the store in the absence of management, processes transactions, and ensures the floor and stock room are ready for the business day.

With one year of leadership experience preferred, you will coach teammates, maintain accurate inventory, execute pricing tasks, and help with merchandising and backroom tasks.

Qualifications

• Requires at least one year of supervision, leadership, or retail key holder experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Processes returns, refunds, and cash drops; assists with price verification and store signage.
• Delivers a distinctive and delightful customer experience by greeting customers and offering help.
• Models customer service best practices and supports teamwork to maintain service standards.
• Maintains inventory accuracy and supports pricing, backroom organization, and merchandising.

Skills

Customer service

Cash handling

Retail operations

Leadership

English fluency

Job description

Walgreens is seeking a dependable team member to support store operations, customer service, and cash handling. This role opens and closes the store in the absence of management, processes transactions, and ensures the floor and stock room are ready for the business day.

With one year of leadership experience preferred, you will coach teammates, maintain accurate inventory, execute pricing tasks, and help with merchandising and backroom tasks.