Shift Lead - Customer Experience & Store Ops

Walgreens; Hickory (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team-oriented professional to help run daily operations and deliver exceptional customer service. The role includes opening/closing the store in the absence of management, handling cash and transactions, and ensuring product availability and pricing accuracy.

You will engage customers, assist with products, and support teammates in a fast-paced environment. Ideal candidates have at least one year of leadership or retail experience, strong English communication skills, and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• PTCB certification or pharmacy license as required by state (preferred).

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change.
• Delivers a distinctive and delightful customer experience to shoppers and patients.
• Engages customers and assists with products and services; resolves issues to ensure a positive experience.
• Acts as liaison between management and team members when store management is not present.
• Supports supervisory tasks and helps coach other team members in operations and customer service.

Skills

Leadership

Retail experience

Customer service

English fluency

Job description

Walgreens is seeking a team-oriented professional to help run daily operations and deliver exceptional customer service. The role includes opening/closing the store in the absence of management, handling cash and transactions, and ensuring product availability and pricing accuracy.

You will engage customers, assist with products, and support teammates in a fast-paced environment. Ideal candidates have at least one year of leadership or retail experience, strong English communication skills, and