Shift Lead - Store Operations & Customer Experience

Walgreens; Royal Oak (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Store Lead to operate the store when management is absent, handling cash and opening/closing procedures. You will ensure the floor and stock room readiness and support deliveries.

Engage customers with proactive service, resolve questions, and model best practices for the team while maintaining accurate inventory, pricing, and displays in a fast-paced retail environment. This full-time role requires leadership experience, English fluency, and pharmacy credentials; pharmacy

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and back door for deliveries.
• Process returns, refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive customer experience.
• Hold keys to open/close, assist with vendor deliveries and stock operations.
• Register sales accurately, manage pricing, displays, and basic bookkeeping.
• Maintain inventory accuracy and store cleanliness; comply with policies.

Skills

Retail leadership

Customer service

Education

Pharmacy license / PTCB certification

Tools

POS systems

Job description

Walgreens is seeking a Store Lead to operate the store when management is absent, handling cash and opening/closing procedures. You will ensure the floor and stock room readiness and support deliveries.

Engage customers with proactive service, resolve questions, and model best practices for the team while maintaining accurate inventory, pricing, and displays in a fast-paced retail environment. This full-time role requires leadership experience, English fluency, and pharmacy credentials; pharmacy