Shift Lead: Store Operations & Stellar Customer Service

Walgreens; Odessa (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to operate the store in the absence of management, perform cash handling, start-up tasks, and ensure the floor and stock room are ready for business.

You will engage customers, resolve issues, participate in inventory and price adjustments, and support store operations including vendor deliveries and basic bookkeeping. The role emphasizes leadership, reliability, and adherence to policies, with opportunities to contribute to customer service excellence.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or state pharmacy license as required.

Responsibilities

• Open and close the store in the absence of management.
• Complete cash handling, refunds, and ensure accurate cash drops.
• Maintain inventory accuracy and assist with pricing and displays.
• Assist with vendor deliveries and back-room operations.
• Deliver a distinctive and positive customer experience.

Skills

Leadership experience

English fluency

Education

PTCB certification or Pharmacy license

Tools

Store systems

Job description

Walgreens is seeking a capable team member to operate the store in the absence of management, perform cash handling, start-up tasks, and ensure the floor and stock room are ready for business.

You will engage customers, resolve issues, participate in inventory and price adjustments, and support store operations including vendor deliveries and basic bookkeeping. The role emphasizes leadership, reliability, and adherence to policies, with opportunities to contribute to customer service excellence.