Shift Lead (Key Holder)

Sandbox VR; West Lake (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid sick time

401(k) match

Commuter benefits

Referral bonuses

Employee discounts

Free VR sessions

Guest review bonus

Job summary

Sandbox VR in Florida is seeking a guest experience leader to greet guests with energy, guide them through the VR journey, and keep the store running smoothly with a high-energy vibe. You will master our proprietary tech, calibrate gear, and help create unforgettable moments for every guest.

Weekend availability and 1+ year in retail or hospitality leadership are required. You’ll coach teammates, run shift check-ins, and uphold Sandbox VR standards while delivering exceptional guest service and

Qualifications

• Egoless & Coachable: take feedback well and pitch in wherever needed.
• Adaptable & Proactive: resourceful, self-driven, good with change.
• Team-Focused: stay positive and celebrate group wins.
• Reliable: on time, in uniform, ready to shine.
• Physically able: on your feet, some lifting (up to 40 lb).
• Weekend Availability: required.
• Leadership: 1+ year in retail/hospitality leadership.

Responsibilities

• Create unforgettable guest moments and greet guests with energy.
• Guide guests through the VR journey: arrival, gearing up, gameplay, wrap-up.
• Share offers (F&B, repeat visits, gift cards) to boost engagement.
• Master our proprietary tech and calibrate gear.
• Troubleshoot issues smoothly and provide real-time updates to guests.
• Communicate with management and tech support when issues arise.
• Keep the store running smoothly and maintain high-energy environment.
• Sanitize gear and display materials to brand standards.
• Prepare iPads, body trackers, and gear before/after sessions.
• Open/close the store, manage daily audits, and labor spend.
• Run shift check-ins, coach in real time, and train new hires.
• Ensure team performance and guest service standards.

Skills

Guest service

Communication

Leadership

Adaptability

Reliability

Physical stamina

Job description

Who We Are:

We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience
HERE.

What You Will Be Doing:

• Create Unforgettable Guest Moments


• Greet guests with energy and invite them into an exciting, welcoming environment


• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up


• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement


• Be a Tech & Experience Expert


• Master our proprietary tech and keep gear calibrated


• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests


• Communicate with management and tech support when issues arise, clearly and quickly


• Keep Things Running Smoothly


• Maintain a spotless, high-energy store that meets Sandbox VR standards


• Sanitize gear thoroughly and display materials/gift cards to brand expectations


• Prepare iPads, body trackers, and gear before and after every session


• Shift Leadership & Coaching


• Open/close the store, manage daily audits, break schedules, and labor spend


• Run shift check-ins, coach in real time, and train new hires


• Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed


• Adaptable & Proactive: You’re resourceful, self-driven, and good with change


• Team-Focused: You stay positive and celebrate group wins


• Reliable: On time, in uniform, and ready to shine


• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs


• Weekend Availability: Required


• Leadership: 1+ year in retail/hospitality leadership

Benefits:

• Paid sick time + 401(k) match


• Commuter benefits (transit + parking)


• Referral bonuses + employee discounts


• Free VR sessions + guest review bonus

Note: Evening and weekend availability may be required depending on the business’ needs.