Shift Lead: Lead the Team & Elevate Guest Experience

Wingmen V Llc; Medford (OR); On-site; USD 21,000 - 29,000; Full time

Job summary

Buffalo Wild Wings in Medford, OR is seeking a Shift Leader to support management and cover peak periods. This role emphasizes training, team leadership, and ensuring guest satisfaction during each shift.

You will supervise front- and back-of-house operations, manage labor and safety, and ensure proper paperwork for opening and closing. Prior supervisory experience is preferred and Lifesaving service standards apply.

Qualifications

• Leadership and facilitation abilities with team members and management.
• Superior verbal communication and interpersonal skills.
• Ability to take and give direction and execute objectives.
• Knowledge of current marketing initiatives and upcoming events to inform guests and team members.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of RAS (responsible alcohol service) procedures as defined by laws and policy.
• Knowledge of menu and drink items to ensure quality and coach others.
• Strong problem solving and emotional intelligence in restaurant operations.

Responsibilities

• Ensure that 100% of table visits are performed and all guest issues are resolved.
• Lead and coach team member performance.
• Contribute to sales and profits during shifts.
• Provide Front of House and Heart of House support and direction.
• Open and close the restaurant with proper paperwork.
• Run a mid-shift and perform shift changes with paperwork.
• Break down cash drawers and perform safe audits.
• Inspect credit cards and complete manager absolutes.
• Handle CVDs and pull backs; supervise server check-outs.
• Document shift highlights in the daily log; ensure operational readiness.
• Perform Heart of House and Bar line checks; execute daily QSC.
• Monitor food quality, labor, and safety throughout the shift.
• Receive food and liquor orders, ensure proper storage.
• Conduct pre-shift meetings; address guest complaints.
• Manage labor on the shift and maintain safety standards.

Skills

Leadership

Communication

Direction giving/receiving

Marketing initiatives

Sanitation & food safety

RAS (Responsible Alcohol Service)

Menu & drink knowledge

Conflict management

Operations & shift readiness

Education

Age 21+

Wing Certified Trainer (hourly)

Shift Leader certification

Job description

Buffalo Wild Wings in Medford, OR is seeking a Shift Leader to support management and cover peak periods. This role emphasizes training, team leadership, and ensuring guest satisfaction during each shift.

You will supervise front- and back-of-house operations, manage labor and safety, and ensure proper paperwork for opening and closing. Prior supervisory experience is preferred and Lifesaving service standards apply.