Restaurant Shift Leader: Guest Experience & Ops

Wingmen V Llc; Peoria (IL); On-site; USD 20,664 - 28,929; Part time

Job summary

Wingmen V Llc in Peoria, IL, seeks a proactive team member to support management during peak periods. This position involves ensuring guest satisfaction, leading team members, and managing daily operations, including opening and closing procedures.

Ideal candidates will have leadership abilities, strong communication skills, and a customer service focus. Certification and prior experience at Buffalo Wild Wings are preferred.

Responsibilities

• Ensure that 100% of table visits are performed and all guest issues are resolved.
• Lead and coach team member performance.
• Open and close the restaurant, including all appropriate paperwork.
• Conduct team member pre-shift meetings and perform figure eights during peak periods.

Skills

Leadership and facilitation abilities

Superior verbal communication

Customer service skills

Analytical skills

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc in Peoria, IL, seeks a proactive team member to support management during peak periods. This position involves ensuring guest satisfaction, leading team members, and managing daily operations, including opening and closing procedures.

Ideal candidates will have leadership abilities, strong communication skills, and a customer service focus. Certification and prior experience at Buffalo Wild Wings are preferred.