Shift Lead: Guest Service & Team Performance Coach

Dunkin'; Kinston (NC); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Dunkin' in the United States is seeking a Shift Leader to coach crew and ensure quick, friendly guest service while maintaining brand standards. You will set goals, assign tasks, and motivate colleagues to perform at their best throughout the shift.

You will support the Restaurant Manager in hitting daily targets, managing inventory, and resolving guest concerns, while handling cash according to franchisee policies. Strong English communication and leadership experience are required.

Qualifications

• Basic computer skills.
• Fluent in English (spoken and written).
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well in a fast-paced team environment.
• Honesty, reliability and positive attitude.

Responsibilities

• Coach team members and provide timely feedback.
• Ensure Dunkin' Brand standards are met during shifts.
• Communicate shift priorities and results to staff.
• Complete shift deployment plans to cover all roles.
• Address guest concerns and resolve issues promptly.
• Manage cash over/short and adhere to policies.
• Monitor attendance and adherence to company rules.

Skills

Leadership experience

Teamwork

Communication

Customer service

Problem solving

Motivating others

Attendance/punctuality

Job description

Dunkin' in the United States is seeking a Shift Leader to coach crew and ensure quick, friendly guest service while maintaining brand standards. You will set goals, assign tasks, and motivate colleagues to perform at their best throughout the shift.

You will support the Restaurant Manager in hitting daily targets, managing inventory, and resolving guest concerns, while handling cash according to franchisee policies. Strong English communication and leadership experience are required.